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TradeSignal AI

Privacy Policy

Batak Solutions AB · Last Updated: December 28, 2025 · Effective: December 28, 2025

1. Introduction

Batak Solutions ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TradeSignal AI mobile application ("App").

Please read this Privacy Policy carefully. By using the App, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

Create an Account:

  • Name
  • Email address
  • Authentication credentials (via Apple Sign-In or email/password)

Complete Onboarding:

  • Birth year (for age verification)
  • Trading experience level
  • Trading goals and preferences
  • Preferred markets (US, Sweden, EU)

Use the App:

  • Watchlist selections
  • Signals you follow
  • Scan history

Contact Us:

  • Any information you include in communications with us

2.2 Information Collected Automatically

When you use the App, we automatically collect:

Device Information:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • Push notification tokens

Usage Information:

  • Features you use
  • Actions you take within the App
  • Time and duration of usage
  • Crash logs and error reports

Analytics Data:

  • App performance metrics
  • User interaction patterns

2.3 Information from Third Parties

We may receive information from third-party services:

  • Apple Sign-In: Name and email (if you choose to share)
  • App Store: Subscription status and purchase history
  • RevenueCat: Subscription management data

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Improve the Service

  • Create and manage your account
  • Deliver AI-generated signals and analysis
  • Process and manage subscriptions
  • Personalize your experience
  • Develop new features and improve existing ones

3.2 Communications

  • Send push notifications (market signals, updates)
  • Respond to your inquiries and support requests
  • Send important service-related announcements

3.3 Analytics and Research

  • Analyze usage patterns to improve the App
  • Monitor App performance and stability
  • Conduct research to enhance our AI models

3.4 Legal and Security

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect against fraudulent or illegal activity
  • Ensure the security of our systems

4. Third-Party Services

We use the following third-party services that may collect and process your data:

Service Purpose Privacy Policy
Firebase (Google) Authentication, database, analytics, crash reporting Google Privacy Policy
RevenueCat Subscription management RevenueCat Privacy Policy
Superwall Paywall and A/B testing Superwall Privacy Policy
Apple App Store, Sign-In, payments Apple Privacy Policy

These third-party services have their own privacy policies. We encourage you to review them.

5. Data Storage and Security

5.1 Where We Store Data

Your data is stored on:

  • Firebase/Google Cloud Platform: Servers located in the United States and European Union
  • Your Device: Local data storage for offline functionality

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure authentication methods
  • Access controls and authentication for our systems
  • Regular security assessments

5.3 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Provide the App and its features
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

Data Type Retention Period
Account information Until account deletion + 30 days
Usage analytics 24 months
Crash reports 12 months
Subscription records 7 years (legal requirement)

You may request deletion of your account and data at any time (see Section 7).

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You have the right to request correction of inaccurate personal data.

7.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data, subject to certain conditions.

7.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format.

7.6 Right to Object

You have the right to object to processing of your personal data for certain purposes.

7.7 Right to Withdraw Consent

Where we rely on consent for processing, you have the right to withdraw that consent at any time.

7.8 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: [email protected]

We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws.

When we transfer data internationally, we use appropriate safeguards such as:

  • Standard Contractual Clauses approved by the European Commission
  • Transfers to countries with adequate data protection (as determined by the EU)

9. Children's Privacy

TradeSignal AI is NOT intended for use by anyone under 18 years of age.

We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information immediately.

If you believe we have collected information from a child under 18, please contact us at [email protected].

10. Push Notifications

We may send you push notifications about:

  • New trading signals
  • Signals you are following (target hits, stop loss alerts)
  • Important account updates
  • New features and updates

You can opt out of push notifications at any time through your device settings or within the App.

11. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals as there is no industry standard for compliance.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy in the App
  • Updating the "Last Updated" date
  • Sending a notification through the App (for material changes)

Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Batak Solutions
Email: [email protected]

14. Legal Basis for Processing (GDPR)

For users in the EEA, we process personal data on the following legal bases:

Purpose Legal Basis
Account creation and service delivery Performance of contract
Subscription management Performance of contract
Push notifications (signals) Legitimate interest
Marketing communications Consent
Analytics and improvement Legitimate interest
Legal compliance Legal obligation
Security and fraud prevention Legitimate interest